HA Support for Practices. HA Support for Patients. That’s HARMOKNEE.
From ordering HA and submitting prior authorizations, to offering a patient payment program, HARMOKNEE Practice Support makes it simple to access HA so you can deliver the best patient experience possible.
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Customer Service Specialists
We are committed to delivering best-in-class customer service. Our expert consultative sales representatives will partner with you to tailor solutions for your practice.
For support, please contact your local rep. For customer service call 267-753-6700 or email: customerserviceogx@avanos.com
Online Ordering Portal
This intuitive online portal puts next-day HA delivery at your fingertips. We make it fast and easy to:
- Choose your products
- Invoice on terms or use a credit card
- Visibility to past and current orders
- View, print and pay invoices
To set up an account, call 1-267-753-6700 or email customerserviceogx@avanos.com.
To order, visit avanos.com/customer-portal.
Flexible Distribution
We know you may have an established process for ordering products at your practice. In line with our commitment to making it simple to access our HA injection products, we have an exclusive pharmacy network of experienced specialty distributors known for their high quality of service to ensure you get best-in-class support. These distributors and wholesalers include:
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Besse Medical
Tel: 1-800-543-2111 | Fax: 1-800-543-8695
Account Set-Up: Visit Besse.com or call 1-800-543-2111.
Ordering: Visit Besse.com or call 1-800-543-2111. Next day delivery available for orders placed Monday through Thursday before 7 pm ET (orders placed on Friday before 5 PM ET will arrive on the following Monday).
For support, please contact your local rep. For customer service call 267-753-6700 or email: customerservice@orthogenrx.com
Cardinal SPS
Tel: 267-753-6700 | Fax: 267-753-6710
Account Set-up: Call 267-753-6700
Ordering: Call 267-753-6700. Next day delivery available for orders placed Monday through Thursday before 3 PM ET (orders placed on Friday before 3 PM ET will arrive on the following Monday).
CuraScript SD
Tel: 1-877-599-7748 | Fax: 1-800-862-6208
Account Set-up: Call 1-877-599-7748.
Ordering: Visit CuraScriptOnline.com or call 1-877-599-7748.
Next day delivery available for orders placed Monday through Thursday before 7 pm ET (orders placed on Friday before 7 pm ET will arrive on the following Tuesday).
Henry Schein Medical
Tel: 1-800-772-4346 | Fax: 1-800-329-9109
Account Set-up: Visit HenrySchein.com/medical or call 1-800-772-4346.
Ordering: Visit HenrySchein.com/medical or call 1-800-772-4346. Next day delivery available for orders placed Monday through Thursday before 4 pm ET (orders placed on Friday before 4 pm ET will arrive on the following Tuesday).
McKesson Medical-Surgical
Tel: 1-866-625-2679
Account Set-up: Call 1-866-625-2679.
Ordering: Visit MMS.McKesson.com, call 1-866-625-2679, or email MMSPCCustomerService@McKesson.com. Orders can be placed Monday through Friday 8 AM to 5 PM ET (cutoff time for ordering is 5 PM ET).
Wholesale
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Amerisource Bergen
Product | Amerisource Bergen # |
GenVisc 850 25MG/2.5 ML | 10186387 |
TriVisc 25MG/2.5 ML | 10210330 |
Cardinal Health Pharmaceuticals
Product | Amerisource Bergen # |
GenVisc 850 25MG/2.5 ML | 5322623 |
TriVisc 25MG/2.5 ML | 5510870 |
McKesson Pharmaceuticals
Product | Amerisource Bergen # |
GenVisc 850 25MG/2.5 ML | 1552884 |
TriVisc 25MG/2.5 ML | 1552876 |
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Medical Inquiries
A service provided by OrthogenRx, for any time you may want to speak directly with a qualified peer about our Hyaluronic Acid injections products, we make the process of seeking information simple and straightforward. This includes responding to requests for medical, scientific, or technical information about our products. Submit a medical information request and have a response back within 24 hours.
What to Expect Videos
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Reimbursement Navigator
Are you paying out of pocket for patient benefit investigations? Are you spending precious hours talking to insurance companies regarding coverage options? The Reimbursement Navigator is a free, password-protected online portal that streamlines the reimbursement and prescribing process for you, your office staff, and your patients making it easier to:
- Obtain prior authorization forms for specific plans and initiate benefits investigation
- Have covered prescriptions routed to an in-network pharmacy or local pharmacy to be filled
- Track prescriptions and get real time status updates
TriVisc* and GenVisc*850 Billing and Coding Guide
To learn more, click here or call 1-866-556-2259 or fax 1-866-377-2244.
Direct Purchase Program
We are dedicated to getting your patients back to the things that matter. For patients who don’t have insurance coverage for Hyaluronic Acid injections, or choose not to use such insurance, both TriVisc and GenVisc850 are now available to purchase with a prescription directly from our exclusive pharmacy network at a significant cost savings. Once a patient pays for the product, it is shipped directly to the provider’s office. The provider then reaches out to the patient to schedule the Hyaluronic Acid injections. With the Direct Purchase Program, patients realize a significant cost savings over standard out of pocket prices while providers retain all of the same oversight and control of administering the therapy.
Direct Purchase Program Sign Up Form
To learn more, visit harmoknee.support or call 1-866-556-2259.